Privacy Policy

Just as we care about the health of our animal patients and your satisfaction, we also respect your right to have full information about how we handle the data you provide to us. Below you may familiarise yourself with the details.

Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter "GDPR"), we are obliged to inform our customers about what data and personal data we process, in what manner, and for what purpose.

Personal Data and How We Handle It

The personal data we process are exclusively those which you voluntarily provide to us when placing an order for our products. These are the following data:

(a) first name and surname

(b) address (together with, where applicable, a delivery address)

(d) e-mail address

These are therefore items of information that serve or may serve to identify you. You provide this information to us in order to enable the proper exercise of all mutual rights and obligations relating to the purchase of our products. In particular, so that we may deliver the ordered goods to you and, in connection with delivery, communicate with you as necessary so as to make the purchase of our goods as convenient as possible for you (for example, so that we may further communicate with you about your requirements and your animal's needs, or so that we may, within the framework of the commercial relationship, reflect a change in various circumstances — such as a change of delivery address or the arrangement of special conditions).

If you place an order with us as a representative of another person, we process your personal data in the same manner and for the same purpose on the basis of our legitimate interest in concluding and performing a contract with the person you represent.

If you have made use of the option to have goods delivered by a carrier, at the moment we internally process your order we will pass your delivery details together with the goods to providers of postal and transport services — namely Zásilkovna or Česká pošta — for the purpose of delivery. We will not deal with your personal data further (regarding e-mail addresses, see the retention of personal data section below) and we will not provide or transfer them to any other party. Once your personal data have been passed to the carriers, those carriers become independent controllers of such data and you may exercise your rights in connection with the processing of personal data by them directly with those carriers.

Together with the personal data referred to above, you provide us, as part of your order, with information about your animal. It may also occur that, in connection with an order, you wish to add further information by means of a message. In such a case, the data about your animal and this message, when considered independently (i.e. separated from your personal data), will not constitute personal data.

Should you, by means of a message, provide information beyond what we require in connection with the order that independently constitutes personal data, we will not deal with such information in any further manner, and its use is conceivable only for the purpose of meeting your needs in connection with the performance of the contract and the delivery of the goods you have ordered. Such information will subsequently be deleted under the same conditions as the other personal data you have provided (see the retention of personal data section).

Retention of Personal Data

We retain your personal data for the period necessary to process your order for the purpose of performing the contract which you enter into with us at the moment of ordering. Thereafter, we retain the data on the basis of our legitimate interest for the purpose of protecting our potential legal claims, and also on the basis of statutory obligations, exclusively for the purposes set out in the relevant legislation.

We may only handle personal data that you have provided to us in connection with the purchase of our products in accordance with the purpose for which they were provided and for which they are retained. Upon the expiry of the retention period in accordance with the individual bases for processing (performance of contract, legitimate interest, and statutory obligation), personal data held in electronic form are automatically deleted from the relevant records:

(a) upon fulfilment of your order, from the records designated for the performance of contracts; in this connection, depending on your choice, personal data relating to a payment card may, in connection with cashless payment, be made accessible to the relevant operator of the payment gateway, who is the controller of such personal data, under the conditions set by that operator;

(b) upon the expiry of 1 year from the fulfilment of your order, from the records held for the purpose of protecting our legitimate interests, unless:

judicial, administrative, or other proceedings have been commenced, in which case we process your personal data to the necessary extent for the entire duration of such proceedings or proceedings consequent upon them,
the retention of your e-mail address for the purpose of sending commercial communications related to your purchase is in question and you have not expressed your objection to such sending;

(c) upon the expiry of 5 years (unless a future statutory provision prescribes a longer period), with regard to identification data and basic order data, by reason of fulfilling our statutory obligations arising in particular from the following legislation:

Act No. 563/1991 Coll., on Accounting.

Personal data retained on the basis of statutory obligation for the purpose of its fulfilment are held by us in electronic or, where applicable, printed documentation form for the period required by the relevant legislation, in compliance with the rules governing their archiving and also their destruction.

As already follows from the retention periods set out above, an exception applies to your e-mail address in the event that a purchase contract has been concluded: we retain it in our electronic database on the basis of our legitimate interest in promotion, in case we should wish to notify you in the future of our new products (in accordance with the legal regulation of commercial communications). If you do not wish us to retain your e-mail address, it is sufficient to notify us of this via the contact details provided for the personal data controller below, and we will delete it (see the rights you may exercise).

Security of Personal Data

The personal data you provide to us in connection with ordering our services are processed using appropriate technical means, and only by persons authorised by the controller who are subject to corresponding organisational measures for the purpose of their proper security.

Personal Data Controller

Above you have learnt what personal data we process and in what manner. To the extent described, we are therefore the controller of such data. By "we" is meant the company VETlímce s.r.o., Company Registration No.: 11979160, which may be contacted in the matter of processing your personal data via the following contact details:

address: Vltavínová 1334/3, Černice, 326 00 Plzeň
email: info@vetlimce.cz
telephone: +420 734 562 220

Rights You May Exercise

Under the GDPR you have the following rights, which may be exercised via the contact details provided for the personal data controller. Having regard to the manner and volume of personal data that we process, we set out the individual rights in greater detail below:

Right of access to personal data — you may enquire whether we still hold your personal data in our database, what those data are, and, where applicable, in what manner and for what purpose we handle them and for what period we will continue to do so. If we are not processing any of your personal data, we will inform you of this.

As a general rule, if we hold your personal data, it is only where you have provided them in connection with the purchase of our products, and we handle them in the manner described above (see personal data and how we handle it). In the event that you have provided us with further data together with your consent to their processing, you have the right to withdraw your consent to their processing, of which you were informed by a separate notice of processing on the basis of consent.
Right to rectification of personal data — you may request us to update the personal data you have provided to us (for example, if you change your e-mail address and wish us to have your new e-mail address available).
Right to erasure of personal data — if we were to process personal data in a manner contrary to statutory provisions, or if we were to retain personal data longer than is necessary for the purposes defined above (see personal data and how we handle it), you have the right to their erasure.
Right to object to processing — in general, an objection can be used to restrict the processing of personal data so that they are not erased but are no longer dealt with further. This is connected with your right to restriction of processing of personal data in cases where it is, for example, disputed whether you have the right to their erasure. With the exception of e-mail addresses, which we retain even after the performance of the contract, we do not otherwise deal with your personal data and delete them after a certain period. If you do not wish us to hold your e-mail addresses, it is sufficient to notify us of this and request their erasure under the right to erasure of personal data (see retention of personal data).
Right to data portability — in general, you may request the data you have provided to us for the purpose of their transfer to another controller in a commonly used, machine-readable format, provided that their processing takes place in an automated manner. We, however, do not process your personal data in an automated manner.
Right to withdraw consent to processing — provided that we have obtained your personal data on the basis of your consent, you would be entitled to withdraw that consent at any time. As a general rule, however, all personal data you have provided to us are processed on the basis of the contract you enter into with us when ordering our products, or subsequently on the basis of our legitimate interest or statutory obligation. Their processing cannot be prevented in this manner.

In the event that we have asked you to grant consent to the processing of further data or to the processing of data you have already provided to us for a different purpose, it will be sufficient to inform us that you are withdrawing your consent. In relation to such processing, a separate notice of processing on the basis of consent was provided to you.

You also have the right to request verification of the lawfulness of the processing of personal data, or to lodge a complaint upon fulfilment of the prescribed requirements, if you believe that your right to the protection of personal data has been infringed. The competent authority for handling such matters is the Office for Personal Data Protection (known as the ÚOOÚ), which is authorised, on the basis of your application, to verify the lawfulness of the processing of personal data. The Office for Personal Data Protection has its registered office at Pplk. Sochora 27, 170 00 Praha 7, Czech Republic.