Pre-contractual Disclosure
We take pride in the fact that our VETcollars are high-quality, hand-sewn products made to dimensions and specifications suited to the needs of each individual animal. VETcollars may therefore be purchased via a dedicated order form available on our website, the completion of which enables us not only to determine the correct type of VETcollar, but also to accommodate your preferences regarding its appearance.
In connection with the purchase of a VETcollar through the order form, a contract of sale is concluded between you and our company, the content of which is governed by the terms and conditions set out below. The following is a summary of the key information relating to the conclusion and performance of the contract entered into with us:
(1) We are a commercial company
VETlímce s.r.o. Company Registration Number: 11979160 Registered office: Vltavínová 1334/3, Černice, 326 00 Plzeň
registered in the Commercial Register maintained by the Regional Court in Plzeň, Section C, Entry 41398.
(2) Our contact details in connection with the sale of goods via the online shop at www.vetlimce.cz are as follows:
- postal address: Vltavínová 1334/3, Černice, 326 00 Plzeň
- e-mail address: info@vetlimce.cz
- telephone: +420 734 562 220
Current contact details are always available via the contact link. Our company does not maintain a premises open for dealings with consumers, and contracts of sale are concluded by distance means — that is, unless otherwise expressly agreed in an individual case, all communication, legal acts, and delivery of goods take place remotely, using our contact details.
(3) Contracts of sale are concluded with us by distance means — that is, unless otherwise expressly agreed in an individual case, all communication, legal acts, and delivery of goods take place remotely, using our contact details.
(4) Contracts of sale concluded with us are governed by the law of the Czech Republic and by the Czech language version.
(5) Information about our goods is always available on the page for each individual item advertised on our website.
(6) We do not charge any fees in connection with distance communication; all costs of means of distance communication are therefore determined by your internet or telephone connection tariff under the terms of your service provider, though this does not apply to the delivery of goods.
(7) We may require payment of the purchase price prior to handover of the goods, or require the payment of a deposit or similar advance payment in connection with your special requirements.
(8) Images of goods available on our website are for advertising and informational purposes only.
(9) Given that the goods we offer are highly individualised, it may occur that we are unable to supply the goods you have requested at a given time. Our offer of goods is therefore subject to availability and our capacity to fulfil orders. In such a case we will inform you without delay.
(10) Prices of goods and services are shown in the offer inclusive of VAT and inclusive of all statutory charges; however, the costs of delivery of goods or services vary depending on the chosen delivery method and provider and the method of payment for the order. All information about packaging and delivery costs applies only to deliveries within the territory of the Czech Republic; in the case of delivery to another country, such costs may be charged additionally if they cannot be determined in advance.
(11) Where a discount is indicated for any goods on offer, you have the right to know the lowest price at which the goods in question were offered during the 30 days preceding the discounted price.
(12) All reviews published on our website or on our social media profiles have been verified and were written by our customers — that is, persons who provided us with their personal data in connection with a purchase of our goods and who have made at least one such purchase. We are not, however, able to guarantee whether reviews published outside our website were genuinely written by our customers, and we do not verify such reviews.
(13) The method of payment varies depending on the option selected in the order form on our website when placing an order.
(14) Although we always endeavour to meet your needs and those of your animal and to act without delay, we undertake to deliver the ordered goods no later than 30 days from confirmation of the order.
(15) You have the right to withdraw from a contract of sale already concluded within a period of 14 days, which:
- in the case of a contract of sale, runs from the date of receipt of the goods,
- in the case of a contract whose subject matter is several types of goods or delivery in several parts, runs from the date of receipt of the last delivery,
- in the case of a contract whose subject matter is the regular repeated supply of goods, runs from the date of receipt of the first delivery of goods,
provided that the written notice of withdrawal must be dispatched within that period either in paper form to the address of our registered office, or in written electronic form to the e-mail address indicated under the contact link. It is sufficient for the notice to state your name, the date and order number together with information identifying the goods in question, the price of the goods, and the date on which the goods were delivered to you. You may also use the withdrawal form for this purpose.
(16) If you withdraw from the contract, you are obliged to return the goods to us within 14 days of withdrawal. The costs associated with the return of the goods are borne by you (goods sent on cash-on-delivery terms will not be accepted by us and will instead be returned at your expense). We may also claim compensation for damage if you return the goods in a damaged or worn condition.
(17) You may not, however, withdraw from the contract where the goods were delivered in sealed packaging which has been opened and which cannot be returned for hygiene reasons. We draw your attention to the fact that this applies to all goods offered by us.
(18) You may also not withdraw from the contract where the goods have been customised or manufactured directly to your specifications. In this connection, we draw your attention to the fact that if you provide incorrect measurements for the manufacture or customisation of the goods, we are not obliged to exchange the goods.
(19) Information about your rights arising from defective performance can be found in Article 6 of the terms and conditions set out below.
(20) We draw your attention to the fact that by concluding a contract of sale in the manner described in the terms and conditions, you undertake to accept the goods you have ordered and to pay us the purchase price under the terms and conditions. When purchasing our goods, you are obliged to pay the purchase price regardless of whether you subsequently decide to exercise your right of withdrawal or your rights arising from defective performance. If you fail to accept goods dispatched to you on the basis of your order, without having validly withdrawn from the contract and without having grounds for such conduct within the meaning of Section 2913(2) of the Civil Code, you will thereby be in breach of your contractual obligation, on the basis of which we may claim compensation for the damage thereby suffered by us (in particular, the unpaid cash-on-delivery charge).
(21) We draw your attention to the fact that where goods are offered as part of a testing programme, this means that we are working on finalising their development by making improvements based on your feedback, so that the product may offer a complete and comfortable solution for all types of animals for which it is intended. By purchasing goods as part of the testing programme, you have chosen to support us on the journey towards the final determination of all parameters that may affect the correct identification of size and solution, and you thereby also acknowledge that the animal must be supervised and the functionality of the product monitored with particular care, and that we are unable to guarantee success in the use of the goods or their full functionality, and in this connection we do not accept liability for any harm that may result.
(22) Our company is authorised to sell goods on the basis of a trade licence. Trade licence supervision is carried out within its jurisdiction by the relevant trade licensing authority. Supervision in the area of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority exercises, within a defined scope, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
(23) Any disputes with our company may also be resolved out of court. In such a case you may contact the out-of-court dispute resolution body, which is the Czech Trade Inspection Authority, or resolve the dispute online via the dedicated "ODR platform" (further details can be found in Article 10 of the terms and conditions below). Before resorting to out-of-court dispute resolution, however, we recommend that you contact us directly so that we may together endeavour to prevent the dispute.
(24) If the goods being sold, their packaging, any instructions accompanying the goods, or any advertising, indicate — in accordance with other legal regulations — a period during which the goods may be used, the statutory provisions on quality guarantee shall apply. By a quality guarantee, the seller undertakes that the goods will, for a specified period, remain fit for use for their usual purpose or retain their usual properties. If a buyer has validly notified the seller of a defect in the goods, the period for exercising rights arising from defective performance and the guarantee period shall not run for the duration of the period during which the buyer is unable to use the defective goods. We draw your attention to the fact that we provide no guarantee whatsoever
Under this link you will find the current version of the terms and conditions, which form part of every contract concluded with us when purchasing a VETcollar by distance means via the order form located at www.vetlimce.cz, by e-mail, or by telephone.
We draw your attention to the fact that these terms and conditions are intended solely for consumers, and that a separate link for partners is provided for business partners and those interested in commercial cooperation.